Frequently Asked Questions (FAQ)

Where do you ship?

We currently ship within the contiguous United States.

How long does order processing take?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

How long does delivery take?

Estimated delivery time is typically 3–7 business days after shipment, depending on your location, carrier performance, and operational conditions.

Do you provide tracking information?

Yes. Once your order has been shipped, tracking information will be sent to your email address.

What is your return policy?

Eligible items may be returned within 30 days after delivery.

To initiate a return, please contact us at info@smartbuydepotllc.com with your order number and the reason for the return.

What if my item arrives damaged, defective, or incorrect?

Please contact us at info@smartbuydepotllc.com and include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

Our support team will review your request and provide an appropriate resolution.

Are your products intended for indoor or outdoor use?

Product usage varies by item. Please refer to each product description and specifications before use. Many of our lighting products are designed for indoor use, while selected models are suitable for outdoor environments.

Are your products safety, emergency, or medical devices?

No. Our products are intended for decorative, ambient, and general lighting purposes only. They are not safety devices, emergency equipment, or medical devices.

How can I contact customer support?

Email: info@smartbuydepotllc.com

Phone: +1 (305) 425-1024

Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET

How quickly will I receive a response?

We aim to respond to all customer inquiries within 24–48 business hours.

Are your products safety or medical devices?
No. Our products are intended for decorative, ambient, and general lighting purposes only. They are not medical, emergency, or safety devices.

Where do you ship?
We currently ship within the contiguous United States.

How long does processing take?
Orders are typically processed within 1–2 business days.

Do you provide tracking?
Yes. Tracking information is emailed after shipment.

How do I start a return?
Contact info@smartbuydepotllc.com with your order number and reason for return.